We’re excited to share that we’ll be launching a brand-new Leisure Management System in Spring 2026. This upgrade is a major step forward in improving your experience with us – from managing your membership to booking activities more easily than ever.
Our goal is to make things simpler, faster and more flexible for everyone.
What This Means for You
🔄 Secure Data Migration
All your existing membership details, bookings, payments, and account information will be securely migrated from our current system to the new one. You won’t need to take any action — we’ll keep you informed throughout the process.
👤 New SelfService Account Tools
You’ll have access to improved selfservice features, including the ability to:
- Update personal information
- Manage payment details
- View membership usage
- See booking history and upcoming sessions
All designed to give you more control, anytime.
🆕 New Member ID
You’ll receive a new member ID as part of the system upgrade. This will ensure your account works seamlessly with the new platform. We’ll let you know when your new ID is ready.
💳 Updated Physical Membership Cards
We’re moving from magstripe cards to barcode-based cards, aligning with modern access control technology.
Digital member cards in the app will continue working normally.
📱 A Better Booking Experience (Same App!)
You’ll still use the Vision Leisure app, but with a refreshed, more intuitive booking interface — making it faster and easier to find and book your favourite activities.
No – your current account will be migrated automatically. When your updated login details or member ID are ready, we’ll let you know.
No changes will be made to your membership type, price, or benefits as part of this system transition.
We may need a short period where bookings are unavailable. If so, we’ll notify you in advance with dates and expected impact.
If you currently use a physical card, yes – you’ll receive a new barcode card. Digital cards in the app won’t require any changes.
Yes – the app isn’t changing. Only the booking interface inside the app will look and function better.
Yes, payment details required for your membership (such as direct debit) will be securely transferred.
All upcoming bookings will be automatically moved over so you won’t lose anything.
Our Customer Experience team will be on hand throughout the transition. You can reach them via the usual channels – or visit your local centre for support.
