Categories: Vision Leisure

Gym Membership Terms and Conditions 

  

1.0 Terms and Conditions of Use  

  • You must show valid proof of membership every time you visit a facility. If you fail to do so, you will be denied entry.  
  • Your membership is only valid if you have your photo recorded on our system. This is to prevent fraud and misuse. 
  • The Vision Leisure app is your membership card. You must scan the QR code on the entry barriers or doors on each visit to access the site. 
  • Your membership is non-transferable, and you must not let anyone else use your membership. We reserve the right to cancel any memberships being used fraudulently without any refund.  
  • The acceptance of an application for membership with Vision Leisure shall constitute a legally binding agreement between the member and the centre.  
  • All activities should be booked in advance online via our website www.visionrcl.org.uk or APP – Vision Leisure. Some activities may be free, and some may be chargeable, depending on your membership type. 
  • All bookings must be made in your name and cannot be transferred to others. You must always register your attendance by scanning your digital membership card at a check in point, with our group exercise instructors or at reception. If you book an activity and do not cancel within 3 hours or sign in, you will have a dishonour charge of £5       added to your account. You can cancel your booking via the website, APP, or at a centre. 
  • You must follow the times for any activity you book. If you are late, you may be refused entry for health and safety reasons. For studio classes, you must check in at least 5 minutes before the class starts. 
  • Facility programmes may change from day to day and at different times. Some activities may have restrictions, e.g. women-only sessions. You understand that this may limit your access sometimes and that no refund or extension will be given. 
  • Some facilities may have reduced hours or days of closure during bank holidays. These changes do not allow a refund or reduction in fee. 
  • Our managers have the right to refuse entry or ask you or anyone in your group to leave the premises. They may do this if you or anyone in your group breaks any of the facility rules or conditions of use. This includes rude behaviour and threats of verbal or physical abuse. 
  • If you are banned from Vision facilities for any reason as per Vision’s banning policy your membership will end immediately, and you will not get a refund of any fees you paid. 
  • If possible, Vision will give 14 days’ notice of any activities, facilities or equipment that are not available. We will not refund any fees because of this, and we suggest that you use another facility if you need to. 
  • You should keep your membership and personal details up to date. You can edit your account details via the Vision Website, App, or at a centre. 
  • For information on how Vision collects and uses your personal data, please see Vision’s privacy notice on our website: www.visionrcl.org.uk/privacy 
  • These terms and conditions may change at any time, and we will inform you of any changes via the APP, website or email. 

 

2.0 Health and Safety 

  • All centre users must complete a health statement before entering the centre. If medical conditions are disclosed, centre users must sign to confirm they have either sought medical advice or choose to use the centre at their own risk, accepting full responsibility for any related injuries. Vision Leisure staff are not medically trained and cannot assess fitness suitability. By becoming a member and entering into the Contract and with each visit, Centre Users confirm they are physically fit and unaware of any medical reasons preventing safe exercise.  
  • In accordance with the Equality Act 2010, assistance dogs accompanying disabled persons are welcome in all areas of the Centre, except where health and safety regulations prohibit. Staff will politely ask whether a dog is an assistance dog required because of a disability and you may need to obtain formal approval from the Centre Manager. No other animals are permitted at the Centre.   
  • Centre users must wear suitable gym clothing at all times — a top, training shorts or trousers, and closed shoes (unless barefoot is required for a class). Jeans, open shoes, or getting changed outside the changing rooms are not permitted. Inappropriate clothing or poor hygiene may result in removal from the Centre or suspension of Membership. Please wear clean gym gear and maintain good personal hygiene while training. Bags are not permitted on the gym floor. Bicycles and electric scooters must not be brought into the Centre—please speak to a team member for local storage advice. You are not allowed to enter the facilities or do any activities if you are under the influence of alcohol or illegal drugs.  

3.0 Membership, Cancellations and Freezes 

  • To purchase a membership you are required to provide personal and payment details, and agree to the Privacy Policy, Terms and Conditions, and Health Commitment Statement. You may sign up online via the Vision website, or at a centre.  
  • Vision Leisure offers different types of Memberships. An up-to-date overview of the Memberships and additional benefits are available on the website.  
  • You may want to upgrade your membership to include more facilities or activities. When you upgrade, you will pay the pro-rata amount for the remainder of your payment term. You can upgrade your membership by speaking to the team at our Centres, or by completing the Upgrade Request form in the Vision Leisure app.  
  • Membership is available to individuals aged 16 years and over, subject to status.
  • Vision Leisure offers the option to pay yearly in advance or monthly by Direct Debit. Direct Debits are taken on the 1st of each month, or the next working day.   
  • Vision Leisure will keep taking monthly Direct Debit payments unless you notify us of your wish to cancel via our Website, App or by emailing us at support@visionrcl.org.uk with at least one (1) calendar months’ notice before the date you want to end your membership. Exercise on Referral Memberships will automatically end 2 years after your join date. You will then have the option to sign up to our ‘Maintain’ package.  
  • If your membership payment fails, your access to the Centre will cease until your account is brought up to date. Vision Leisure will contact you 3 times via email and SMS to notify you of this. If we do not receive payment by the 23rd of each calendar month, your membership will be cancelled.  
  • We do not refund a Membership, Lesson or Course for non-attendance 
  • You may freeze your membership via the Vision Leisure app under ‘Member Services’ I the ‘Account section. Freezes must be for a minimum of 1 full calendar month (starting on the 1st of the month) and a maximum of 6 consecutive months within a 12 month period, starting as the Start Date of Use, otherwise the request to freeze your membership will be denied. Requests must be submitted by at least the 18th of each calendar month in order to freeze for the following month. For example, if you would like to freeze your membership from 1 April, you need to let us know by 18 March. A monthly administration fee of £10 applies to freezing, during which time you will still retain access to our ‘Online Benefits’. In the event that you would like to withdraw your freeze, you can let us know at the Centre, or by contacting us on support@visionrcl.org.uk  
  • For medical freezes (illness, injury or pregnancy), fee leniency or backdating may apply with the provision of valid medical documentation. Please use the Contact Form to discuss your options.  

4.0 Membership Fees and Promotions  

  • Membership is entered at the rates set out in the Membership Contract or on the Website at the time the Membership Contract is submitted 
  • You may be required to pay a Joining Fee which will be set out as part of the joining process. The Joining Fee is non-refundable unless you terminate within the Cooling-Off period.  
  • Membership fees are payable in advance-either monthly or in full and will be debited as follows: 
  • If you join between 1st and 18th of a month (inclusive), your monthly payments will be debited around the 1st of the following month and you will pay a pro-rata fee up until that point. If you join between the 19th and the last day of the month (inclusive), you will pay a pro rata fee for the remainder of the current month and the whole of the next month. Your first direct debit payment will be the 1st of the subsequent month.  
  • Vision Leisure reserves the right to change the Membership Fees at any time. We will notify Members of any change to Membership Fees or payment frequencies with at least one full calendar month notice, unless the fee is due to reduce. If the fee is due to reduce, we will notify you with 10 calendar days notice.  
  • Discounted Memberships require proof of eligibility as set out in section 6.0 of these Terms and Conditions. Promo codes must be validated; if eligibility is not verified, discounts will be reversed and any waived fees must be paid in full.  

5.0 Corporate and Concession Memberships  

  • When joining under a ‘Passport’, ‘Corporate’ or ‘LBR Corporate’ membership, the Member will be required to provide proof of their eligibility in order to activate their membership. Proof can be provided by visiting a Vision Leisure Centre, or by emailing it to support@visionrcl.org.uk.  
  • Members may need to prove eligibility once every 6 months. Vision Leisure will contact the Member by email to inform them to bring proof of eligibility on their next visit.  
  • If a Member signs up on a Corporate or Concession Membership and is not eligible, their membership will be cancelled, and they will need to sign up on one of the headline membership rates.  

6.0 Wellhub  

  • Wellhub Members can access Vision Leisure clubs if their Wellhub Membership includes this benefit. All check-ins must be done via the Wellhub App. Unsuccessful check-ins will result in being denied entry.  
  • Wellhub Members do not receive additional membership benefits in the Wellness Anywhere hub.  
  • Existing Vision Leisure members switching to Wellhub must first cancel their Vision Leisure membership according to standard Terms and Conditions  

7.0 Right Of Withdrawal / Cooling-Off Period 

  • Vision Leisure offers a 14-day cooling-off period for new Members who sign up online, over the phone or during a new Centres presale period (“distance selling”). The 14 day period commences on the date your membership commences.  
  • New members will receive a full refund of any fees paid if they terminate within the Cooling Off Period within 14 days of our receipt of your notice of termination. To terminate your membership during the Cooling Off Period, please contact our customer support team using the Contact Form in the Vision Leisure app.  
  • If you visit a Centre during the Cooling Off Period, you may still cancel the contract within the Cooling Off Period and receive a refund of any fees paid. However, the visit will be charged at the equivalent ‘Pay As You Go’ rate for the activity and deducted from the refund amount due.  

8.0 Liability  

  • Members use Vision Leisure Centres at their own risk and are responsible for their own behaviour. Vision Leisure is not liable for damages caused by Member’s actions.  
  • Vision Leisure is not responsible for loss, damage or theft of personal property in its Centres.  

9.0 Wellness Anywhere Membership Benefits 

  • The current Member Benefits are listed below. These benefits are subject to change anytime and may be withdrawn without notice. No refunds will be issued if these benefits are withdrawn.  
  • All member benefits must be accessed via the Vision Leisure app.  
  • Vision Leisure currently offer the following membership benefits in partnership with Health Key 

On-demand Group Exercise Classes: Access to the FIIT workout library. 

24/7 GP and Prescriptions: Access to online GP and Prescription services.

Nutrable: Access to nutrition advice and support. 

Vision Leisure currently offer the following additional membership benefits 

Exclusive Retailer Discounts: Available via our partnership with Endurance Zone. 

Food and Beverage Discount: Available at Hainault Forest Country Park, Fairlop Waters and the Kenneth More Theatre. 

Theatre Offers: Theatre offers to Redbridge Creates shows are available to all membership tiers subject to availability.  

Spa Treatment Discounts: Spa Treatments are available at a 20% discount to Premier members.  

Free Child Swimming: Bring a child swimming free of charge. Available to Premier members.  

 

 

 

 

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