Contact Us • Vision RCL

Contact Us

Whichever service you require, we want to make sure you get the best. Whether it is a complaint or a compliment, we want to know.

Who to go to first

If you have a complaint, please let the member of staff who is dealing with you at the time know. Otherwise come in person, telephone, email or write to us, putting the facts as simply as you can. If you can, do it as soon as possible so that something can be done to deal with your concerns. You can email your comments directly to each facility or service area.

Complete our Online Form

Call us

To ensure you get through to the correct team, please visit the links below and view the ‘contact us’ section of the page.

Contact us using British Sign Language Service (BSL)

If you are a British Sign Language (BSL) user, you can contact us using the InterpretersLive! service, provided by Sign Solutions. Available from Monday 6 May 2024.

When you can contact us 

The video call service is available for:

  • General enquiries – Monday to Friday 9am to 6pm and Saturday 10am to 6pm

How to use BSL video interpretation?

The BSL video InterpretersLive! service will connect you to a video BSL Interpreter.

  1. Go to InterpretersLive!
  2. Enter your name (this is optional) and select which Redbridge service you want to contact
  3. You will then be connected to a video BSL Interpreter

Read the InterpretersLive! privacy statement

Write to Us

If you want more information about Vision please write to:

Vision Redbridge Culture & Leisure

3rd Floor, Central Library
Clements Road
Ilford, IG1 1EA