We have made some changes to our Group Exercise Programme booking system and how you can manage your classes.
Our classes are a great way to make exercise enjoyable and help you reach your fitness goals. We want to make sure that everyone who can attend a class gets the chance to do so.
Changes
Waiting Lists:
We have removed the waiting list and replaced it with an alert list. Here’s how it works: If a class you want to attend is already full, you can still book it through the Vision app or website. You’ll automatically be added to a list to be notified if a spot opens up. If a spot does become available, you’ll get an email from us. The spot will be given to the first person to confirm their attendance by clicking the link in the email and booking the spot. If someone else books the spot before you do, you’ll receive another email if more spots open up at a later date.
Cancelling classes:
We are making it easier to cancel your classes. You can cancel your booking for exercise classes up to one hour before it starts using the Vision app. If you can’t attend, please cancel as soon as possible to make room for others. If it’s less than an hour before the class, you’ll need to complete our online form. To make sure everyone has a fair chance to attend, we charge a £1 fee for no-shows or cancellations made within one hour of the start time. You won’t be able to book any further sessions until you pay this fee. To appeal a no-show charge, please complete our online form.
Earlier Pre-booking time
We have great news for you! We are extending the time available for booking your classes and giving you more time to sleep! Book your classes from 10pm, 14 days in advance.
We have complied a list of frequently asked questions below, if you have any further concerns or questions regarding these changes please contact Customer Service Team on 020 8708 2858 or email venues@visionrcl.org.uk.
If you have any IT issues please contact our Group Exercise Manager by emailing group.exercise@vision-rcl.org.uk
To find out more, visit our about Group Exercise Class page.
